Complaints Procedure

The buyer may submit a complaint if the shop’s activities, or the goods and services provided for in these Terms and Conditions, are not delivered or are delivered in a manner inconsistent with the provisions of these Terms and Conditions.

A complaint may be submitted electronically using the contact form or in writing. The complaint should include at least the buyer’s details and a description of the issue being reported.

Complaints should be submitted within 14 days of the date on which the reason for the complaint came to light.

The seller will consider the complaint within 14 days of receiving it in the correct form.

If the seller has not responded to the complaint within the period referred to in section 4, the complaint is deemed to have been accepted.

The response to the complaint is sent only to the buyer’s email address.

The complaints procedure does not exclude the possibility of pursuing claims in court.